Cancellations and refunds

1. Free rescheduling

Give at least 8 hours' notice before the lesson by email or Telegram. Both parties agree on a new time and the payment is carried over. If no suitable time is found, the client may withdraw under the rules below.

With less than 8 hours' notice, free rescheduling is not guaranteed. The tutor may agree to it depending on the circumstances and schedule. This does not create an automatic penalty equal to the lesson price.

2. Withdrawing from lessons

The client may withdraw from a service by notifying the provider. Unused advance payments are refunded after accounting for any part actually delivered and documented amounts that may lawfully be retained. The client receives the calculation and grounds for any deduction; the same expense is not counted twice.

Advance payments do not automatically expire or become forfeited. The client's rights concerning late delivery or defects in the service are preserved.

3. Non-attendance

If a lesson cannot be delivered for reasons for which the client is responsible while the tutor is ready to teach, payment is governed by applicable law, including Article 779(2) of the Armenian Civil Code. The full price may be payable unless the law or the parties' agreement provides otherwise.

This rule is not automatically applied to an advance withdrawal, cancellation by the tutor or circumstances for which the client is not responsible. Correspondence and the actual circumstances are considered.

4. Cancellation by the tutor

If the tutor cancels, the client chooses a new time or a full refund for the undelivered lesson. These options do not exclude other mandatory rights under applicable law.

5. Making a request

Email maryiakibis@icloud.com or message @mariyakibis on Telegram. Include the payer's name, lesson date, amount and a description of the situation. Do not send a full card number, CVV/CVC, PIN or one-time codes.

Enquiries are answered within 3 working days. Where a refund is due, it is processed without undue delay and no later than 10 calendar days after receipt of a request that allows the payment to be identified. A shorter statutory deadline takes precedence. No additional 10-day period is added after reviewing the request.

6. Refund method

For currently available payment methods, the refund arrangements are agreed with the payer. Once card payments are connected, card refunds will be processed through the payment provider to the original payment method under its rules.

The time taken for a refund to appear in an account may depend on the bank; this does not remove the provider's obligations under applicable law. A refund is not conditional on purchasing another lesson.